FAQ

  • Who do you work with?

    ThirdSpace works with NYU students navigating life transitions, identity, anxiety, relationships, and more. Our team is LGBTQ+ affirming, culturally responsive, and trauma-informed.

  • Do you accept insurance?

    We're in-network with Aetna Student Health — NYU students pay $17-$33 per session, and we handle all the billing. For clients without ASH, we offer cash pay at $200 - $275 per session (depending on clinician), or we can provide a superbill for out-of-network reimbursement through your own insurance.

  • What if I’m not sure about starting therapy?

    We offer a free 15-minute consultation to help you get a sense of who we are and whether we’d be a good fit. There’s no pressure, just a chance to ask questions and explore your options.

  • Do you accept Aetna Student Health, and what will I pay?

    Yes. ThirdSpace is in-network with Aetna Student Health, the NYU student health plan that replaced Wellfleet on August 21, 2026. Students pay $17 per session on the Comprehensive plan, $20 on Tandon, and $33 on Basic. We submit all claims directly, so there's no paperwork for you.

  • Is ThirdSpace near NYU?

    Yes. Our office is located at 1123 Broadway in the Flatiron District, approximately a 10-minute walk from NYU's Washington Square campus. We also offer virtual therapy across New York State.

  • Do I have to deal with insurance paperwork?

    No. Whether you have Aetna Student Health or another out-of-network plan, we handle all claims submissions directly. You just show up to your sessions.

  • How do out-of-network reimbursements work?

    For clients using out-of-network benefits, we use Thrizer to make reimbursement simple. We submit your superbill electronically, and Thrizer handles the claims process on your behalf — so instead of waiting weeks on paper claims, you're typically reimbursed directly to your bank account within days.

  • Where are you located?

    Our office is located in The Townsend Building (1123 Broadway), right next to Madison Square Park — within walking distance of NYU's main campus in Manhattan. We also offer virtual therapy.

  • How do I schedule an appointment?

    Click the “Schedule a Consultation” button anywhere on the site to get started. You’ll choose the therapist you'd like to meet with, answer a few quick questions, and select a consultation time that works for you.

  • What can I expect in the first session?

    Your first full session will be a chance to talk more deeply about what brings you in and what you're hoping for from therapy. Your therapist will guide the conversation and help you feel comfortable — there's no need to prepare anything.

  • How often will I come to therapy?

    Most clients come once a week. Some people may come more or less often depending on their goals and availability — your therapist will collaborate with you to find what works best.

  • Do you work with high-risk or crisis clients?

    We are not a crisis center and may not be the right fit for clients experiencing active suicidality, psychosis, or severe symptoms that require more intensive support. If you're in crisis, please call 988 or visit your nearest emergency room.
    If you’re an NYU student, NYU offers a Wellness Exchange Crisis Hotline exclusively for NYU students 212-443-9999

  • What’s the meaning behind the name “ThirdSpace”?

    A third space is a concept from sociology — a space outside of home and work where connection and growth happen. In therapy, we think of the third space as the unique relationship between therapist and client: a collaborative, creative space for reflection and change.